Refund & Cancellation Policy

Novus IT Solutions strives to provide high-quality EdTech services through Examina. Because our services involve the delivery of digital content and immediate access to proprietary examination modules, the following policy applies:

A. Digital Content Access

• Upon purchasing a subscription or credits for Examina, users receive immediate access to digital proprietary content.
• No Refunds: As the value of the digital goods is consumed immediately upon access, we do not offer refunds once a user has logged in or attempted an exam.

B. Technical Errors and Double Payments

• In the event of a technical glitch resulting in a double payment or a failed transaction where the amount was debited, users must notify us within 7 working days.
• Verified double payments will be refunded to the original payment source within 10-15 business days.

C. Cancellation

• Users may cancel their recurring subscriptions at any time through their dashboard settings.
• Cancellation will stop future billing, but no pro-rata refunds will be provided for the remaining period of the current billing cycle.

D. Contact for Support

• All refund requests or billing disputes must be sent to info@novusit.in with the subject line "Refund Request - [Ticket Number/Transaction ID]".